Terms of Service

By using this website to book service, you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not book service with us.

Booking Confirmation
‍Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.

Cleaning Crew
We always work with teams of two, occasionally more cleaners may be needed due to the complexity of work or busy schedule. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to out cleaning techniciansur employees have been rigorously background screened & drug tested prior to working with us, you can rest assured all our staff has integrity and is held accountable.

Right To Refuse
ServiceWe reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.Our employees have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

Add-On Services (These Services Are Available For An Extra Charge)
Using Eco-friendly Products
Clean Interior Windows
Detail Blinds
Detail Baseboards
Hand Wash Sink Full of Dishes
Clean Inside Kitchen
Cabinets
Clean Inside Oven
Clean Inside Fridge
Pets (hair)
Remove Mold/Mildew in Shower & Tub
Clean Mattress
Sweep Inside Garage
Patio Furniture Cleaning Dust/Wipe
Carpet Washing

Pets
We will gladly work around pets. We ask that indoor activity be limited for cleaning efficiency and safety reasons, if your pet becomes anxious or presents a safety concern, Kozy Klean reserves the right to remove its employees from your home. Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Service Fees
Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave and you will be charged the cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Kozy Klean will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Payments and Refund Policy
Payments must be made on the day of cleaning by check, cash, or credit card.

We offer refunds in some cases. We have built our business providing our clients with the best possible service available, still, we realize that we are human, and things will from time to time, should this happen email or call us within 24 hours.

Kozy Klean reserves the right to change these terms & conditions at any time without prior notice to you

‍© 2023 Kozy Klean LLC